DW Online Store Privacy Policy
Last updated: 20 August 2026

This Privacy Policy explains how DW Online Store (“we”, “us”, or “our”) collects, uses, stores, shares and protects your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

By using our website (https://shop.digitalwhisperers.co.za/), placing an order, contacting us, or otherwise providing personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Responsible party and Information Officer

The responsible party under POPIA is:

DW Online Store
Email: info@digitalwhisperers.co.za

Our website is powered by an e-commerce platform. DW Online Store remains the responsible party for all personal information processed in connection with the website, orders, customer accounts and related services.

We have appointed an Information Officer who is responsible for overseeing compliance with POPIA. For privacy-related queries or to exercise your rights, please contact us at info@digitalwhisperers.co.za.

2. What is Personal Information?

Personal information means any information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person. This includes (but is not limited to) your name, contact details, address, identification numbers, online identifiers, and any other information that can identify you.

3. What Personal Information we collect

We may collect the following categories of personal information:

Identity and contact information (name, email address, telephone number, delivery and billing address);
Account and order information (login credentials if you create an account, order history, payment status);
Payment-related information (processed securely via third-party payment gateways – we do not store full card details);
Technical and usage information (IP address, browser type, device information, pages visited, referring URL, cookies and similar technologies);
Communication information (messages sent via email, WhatsApp, contact forms or customer support);
Marketing preferences (newsletter subscription status and consent records).

We collect this information primarily directly from you when you place an order, create an account, subscribe to our newsletter, contact us, or use our website. We may also receive limited information from third parties such as payment processors, courier companies, or analytics providers.

4. Why we collect and use your personal information (purposes)

We process your personal information for the following specific purposes:

To process and fulfil your orders, arrange delivery, and manage returns or refunds;
To create and manage your customer account (if applicable);
To communicate with you about your orders, enquiries or account;
To send marketing communications (only where you have given consent or where permitted by law);
To improve our website, products and services, and for analytics and security purposes;
To comply with legal obligations (including tax, consumer protection and accounting requirements);
To protect our legitimate interests, including fraud prevention and website security.

The supply of certain information (e.g. name, delivery address and contact details) is mandatory if you wish to place an order. Failure to provide this information means we will be unable to process or deliver your order. Other information (e.g. newsletter subscription) is voluntary.

5. Lawful basis for processing

We process personal information on one or more of the following bases under POPIA:

Your consent (for example, marketing emails);
Performance of a contract with you (order fulfilment);
Compliance with a legal obligation;
Our legitimate interests (where these do not override your rights).

6. Sharing your personal information

We may share your personal information with trusted third parties (operators) who assist us in providing our services, including:

Payment processors and gateways;
Courier and delivery companies;
Website hosting, Digital-related service providers and technical support;
Email and marketing service providers (if you have subscribed);
Analytics and security service providers;
Professional advisers or authorities where required by law.

We require these parties to process your information only for the purposes we specify and in accordance with POPIA. We may also disclose information if required by law, court order, or to protect our rights or the safety of others.

7. Cross-border transfers

Some of our service providers (including certain hosting, payment, analytics or digital-related tools) may process or store data outside South Africa. Where this occurs, we take reasonably practicable steps to ensure an adequate level of protection is in place, consistent with POPIA requirements.

8. How long we keep your information (Retention)

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (for example, tax and consumer protection record-keeping periods). When information is no longer needed, we will delete or de-identify it in a secure manner.

9. How we store and protect your information

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, damage or destruction. These measures include secure hosting, access controls, and other reasonable safeguards.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

In the event of a security compromise that may affect your personal information, we will notify the Information Regulator and affected data subjects as required by POPIA (Section 22).

10. Your rights under POPIA

You have the following rights regarding your personal information:

The right to be notified that your personal information is being collected;
The right to access the personal information we hold about you;
The right to request correction or deletion of inaccurate, incomplete or outdated information;
The right to object to the processing of your personal information (on reasonable grounds);
The right to object to processing for direct marketing purposes;
The right to request restriction of processing in certain circumstances;
The right to lodge a complaint with the Information Regulator.

To exercise any of these rights, please email us at info@digitalwhisperers.co.za. We may need to verify your identity before responding. We will respond within a reasonable time as required by law.

Information Regulator contact details (for complaints):
Website: https://inforegulator.org.za/
Email: complaints.IR@justice.gov.za (or the current contact details published on the Information Regulator’s website).

11. Direct marketing

We will only send you electronic marketing communications (such as newsletters or promotional emails) if you have given us your prior consent (opt-in), or where otherwise permitted by law.

You can unsubscribe or opt out at any time by clicking the unsubscribe link in our emails or by contacting us at info@snapbuysa.co.za. We will process opt-out requests promptly.

12. Cookies and similar technologies

Our website (powered by an e-commerce solution) uses cookies and similar technologies to enable core functionality, remember your preferences, analyse website traffic, and improve user experience.

Essential cookies are necessary for the site to function. Non-essential cookies (e.g. analytics) are used only with your consent where required. You can manage cookie preferences through your browser settings. For more details, please see any cookie notice displayed on our website.

13. Children’s privacy

We do not knowingly collect personal information from children under the age of 18. Our products and services are directed at adults. If we become aware that we have collected personal information from a child without appropriate authorisation or parental consent, we will take steps to delete that information promptly.

14. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

15. Contact us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your rights, please contact us:

DW Online Store
Email: info@digitalwhisperers.co.za

Thank you for trusting DW Online Store with your personal information.