Delivery Information
DW ONLINE STORE DELIVERY INFORMATION
Last updated: 20 August 2026
This Delivery Information page forms part of our Terms & Conditions and should be read together with them and our Privacy Policy. It explains how we deliver goods ordered on https://shop.digitalwhisperers.co.za/.
1. Delivery timeframes
DW Online Store endeavours to supply the items ordered to the delivery address as soon as reasonably possible after order confirmation and receipt of payment, unless otherwise stated on the product page or at checkout.
Typical delivery times (working days, Monday to Friday, excluding public holidays) are:
- Cape Town, Johannesburg, Pretoria and other large urban centres: 3–5 working days
- Regional areas: 4–6 working days
- Remote areas: 5–10 working days
These are estimates only. Actual delivery times may vary depending on stock availability, courier performance, weather, or other factors beyond our reasonable control. Always check the Estimated Delivery Date shown at checkout for the most accurate information for your specific order.
Under the Electronic Communications and Transactions Act (ECTA), unless otherwise agreed, we aim to execute orders within 30 days of confirmation.
2. Free shipping and delivery charges
Free shipping applies to orders over R1 000 (or as otherwise advertised on the Website). For orders below this threshold, delivery charges are calculated and clearly displayed at checkout before you complete your order. Delivery charges form part of the total price payable.
3. How we deliver
Deliveries are made via third-party couriers. We also offer collection (pick-up) where available and personal delivery. DW Online Store reserves the right to choose the most suitable dispatch method at its discretion.
A signature is required for receipt of all residential deliveries. A valid proof of delivery or courier run-sheet will be conclusive evidence that the parcel was delivered to the address provided on the order.
It is your responsibility to ensure the delivery address is accurate and complete. Please provide a telephone number (preferably mobile or daytime contact) so the courier can reach you if needed. Prior to delivery we may contact you to verify order details; this may cause a short delay.
4. Risk and ownership
Risk in the goods passes to you upon delivery to the physical address nominated by you (or upon collection). DW Online Store is not responsible for any loss, damage or unauthorised use of a product after it has been delivered to the nominated address.
You have the right to inspect the goods on delivery. If the goods are damaged, incorrect or do not match the description, you may refuse delivery or notify us promptly in accordance with your rights under the Consumer Protection Act (CPA) and our Returns Policy.
5. Part orders and address changes
We may deliver part of an order if some items are temporarily unavailable. You will be notified of any part deliveries.
You may update your delivery address on your Account page or during order placement (while the order is still being processed). Once goods have been processed and dispatched, address changes may not be possible or may incur additional shipping charges.
6. Undelivered orders
It is your responsibility to inform us if an order (or part of an order) has not been delivered within 30 calendar days from the date of the sale. We will not entertain claims for undelivered items outside this 30-day period where a valid dispatch record exists against the order.
7. Stock availability
Stock is limited and subject to availability. We take reasonable steps to update the Website when stock is no longer available. If an item becomes unavailable after you place an order, we will notify you and either refund the amount paid for that item or offer a suitable alternative (at your choice).
Circumstances outside our control (for example, damage in transit from our supplier or sudden stock unavailability) may prevent us from fulfilling an order. In such cases our liability is limited to refunding the monies paid for the unfulfilled items.
8. Pricing and description errors
We take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of goods on the Website. Should any error of whatsoever nature appear on the Website (which is not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on that error, except - in the case of an incorrect purchase price - to the extent of refunding any amount already paid, or as otherwise set out in our Returns & Refund Policy and Terms & Conditions.
9. Returns & Refunds (Summary)
Full details are set out in our Terms & Conditions and Returns Policy. In summary:
- Under ECTA you generally have a 7-day cooling-off right after receipt of goods (subject to limited exceptions).
- Under the CPA you have additional rights for defective, unsafe or unsuitable goods (including a 6-month implied warranty in applicable cases).
- We also accept returns of unused, undamaged items in original packaging within 30 days of delivery for change of mind (subject to the conditions below).
To start a return, email info@snapbuysa.co.za with your order number and reason. Once approved, you will receive instructions. Return shipping costs are your responsibility unless the item is defective, incorrect or damaged on arrival (in which case we cover reasonable return shipping). Refunds are processed to the original payment method within 7–14 business days after we receive and inspect the returned item.
Certain items (for example personalised, hygienic, perishable or final-sale products) may be non-returnable and will be clearly marked. This policy applies in addition to your rights under South African consumer law (CPA and ECTA).
10. Contact Us
For any delivery-related queries, please contact us at info@digitalwhisperers.co.za.
Thank you for shopping with DW Online Store.